Pinzarium Ltd
Pinzarium Ltd
Last updated: 3 September 2026
We deliver sheet materials, flooring and tools to mainland UK addresses. Orders are dispatched on working days, Monday to Friday, excluding bank holidays.
| Service | Timescale | Cost |
|---|---|---|
| Standard delivery, mainland UK | 3 to 5 working days | £25 (free on orders over £750) |
| Pallet delivery, mainland UK | 3 to 7 working days | Quoted at checkout by pallet |
| Scottish Highlands, islands and Northern Ireland | 5 to 10 working days | Quoted individually, please contact us |
Pallet deliveries are kerbside only. Someone aged 18 or over must be present to receive and check the goods. Please make sure the delivery address is accessible to an HGV with a tail lift.
These timescales are estimates. If a delivery is going to be delayed we will contact you as soon as we know.
Please check your delivery on arrival. Please report any visible damage, shortage or incorrect item within 48 hours where possible, with photographs, so that we can resolve the issue quickly and arrange a replacement or refund at no cost to you. This does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.
If you are a consumer you may cancel an online order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason. You then have a further 14 days to return the goods.
Goods must be unused, unopened and in their original packaging. You are responsible for the cost of returning them unless they are faulty or were sent in error. Pallet quantities must be returned complete and re-palletised.
The 14-day cancellation right does not apply to goods made or cut to your specification, or to bespoke joinery, once work has started. This is a statutory exception under the same Regulations.
Installation is scheduled with your project lead once manufacture is complete, and timescales are confirmed in your written quote. Deposits and stage payments become non-refundable once materials have been ordered or work has begun, except where you have a statutory right to cancel.
Approved refunds are made to the original payment method through Stripe. We process refunds within 5 working days of receiving the returned goods or agreeing the refund, and your bank may take a further 5 to 10 working days to show the funds.
To request a return or cancellation, email support@pinzarium.com with your name, order number and details of the goods concerned. We will confirm the applicable return procedure and any return instructions.
Faulty goods are covered by the Consumer Rights Act 2015. Nothing in this policy affects your legal rights. To start a return, contact us using the details on our Contact page.