Pinzarium Ltd
Pinzarium Ltd
Last updated: 3 September 2026
Pinzarium Ltd, company number 16918502, registered office Flat 3, 343a Wellington Road North, Stockport, England, SK4 4QG.
Pinzarium Ltd provides bespoke joinery and carpentry services, including design, manufacture and installation of custom furniture, kitchens, wardrobes, storage and other joinery projects, together with the sale of selected sheet materials, timber and flooring products through our online shop. References in these Terms to “Services” mean our joinery and carpentry work, and references to “Shop” or “Products” mean physical goods sold through our online shop.
Bespoke joinery and carpentry quotes are project-specific; a written quote forms the basis of the contract for that project. Deposits and stage payments may become non-refundable once materials have been specially ordered, goods have been made to your specification, or work has commenced, except where you have a statutory right to a refund, cancellation or other remedy.
Bespoke and made-to-measure products are manufactured according to your agreed specifications, including dimensions, materials, finishes and other requirements confirmed in your quotation or order confirmation.
Once production, preparation or procurement of specially ordered materials has commenced, changes you request may result in additional charges and revised completion dates.
Bespoke and made-to-measure products may be excluded from the standard statutory cancellation right described in section 8, where a lawful statutory exception applies.
Our online shop offers sheet materials (plywood, MDF, OSB) and flooring products for woodworking, joinery and building projects. Contracts for goods bought through our shop are formed when we confirm your order by email. Prices are shown in GBP.
Your order confirmation will normally include the products ordered, quantities, price, applicable delivery charges and any other relevant order information.
Payments are taken online via Stripe, by invoice, or via payment link, as deposits or staged payments for bespoke projects, or in full for shop orders.
If you believe a payment has been taken incorrectly, or you experience any other issue with an order, please contact us promptly at support@pinzarium.com or +44 7564 937024 so that we can investigate and resolve the matter.
See our Delivery & Returns Policy.
Under the Consumer Contracts Regulations 2013, you have 14 days to cancel an online order for standard goods, subject to the exclusions that apply to bespoke and made-to-measure items described in section 4.
To cancel an eligible order, email support@pinzarium.com with your name, order number and request to cancel. We will confirm receipt of your request and process any refund due in accordance with our Delivery & Returns Policy and applicable law.
This section summarises how refunds and payment disputes are handled. It applies alongside our Delivery & Returns Policy, which sets out full return timelines and conditions.
Approved refunds are issued to the original payment method via Stripe. We process approved refunds within 5 working days of receiving returned goods or agreeing the refund; your bank or card provider may take a further 5 to 10 working days to show the funds.
Email support@pinzarium.com with your name, order number and reason for the request. We will confirm receipt and the next steps within 2 working days.
You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. This right is not affected by any other timeframe mentioned on this website.
If you believe a payment was taken in error, or you have a concern about a charge, please contact us first at support@pinzarium.com or +44 7564 937024 so we can investigate and resolve it directly. We aim to respond to all payment queries within 2 working days. Raising the issue with us first is usually the quickest way to reach a resolution, though you retain the right to dispute a charge with your card issuer or bank at any time.
If you have any question, concern or complaint regarding an order or service, please contact us first at support@pinzarium.com or +44 7564 937024. Please provide your order number or project reference where applicable.
We will review your complaint and aim to resolve it promptly and fairly. Nothing in these Terms limits or excludes any statutory rights you may have.
Nothing in these terms excludes liability for death or personal injury caused by negligence, or fraud. Otherwise our liability is limited to the value of the order.
England and Wales.